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Play Games Australia

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A hand if the reels are slow

Most of the questions we get have very short answers. Here are the ones that come up most often.

The game isn't loading

Give the page a moment — the Roman artwork is generous, so the first visit can take a few seconds. If it still doesn't appear, try refreshing the page and making sure your browser is up to date.

The reels are choppy on my phone

Aurelian Reels runs well on most modern phones, but if it feels slow, try closing other tabs, switching to portrait mode, or playing on a desktop.

There's no sound

Some browsers wait until you tap or click before they play audio. Once you've pressed spin, sound should come on. You can also toggle audio from the settings panel inside the game.

How do I clear my preferences?

Your age confirmation and storage choice are kept in your browser's local storage. Clearing the site data from your browser settings resets them. We don't store these anywhere else.

Is the game saved?

The hall is built for relaxed visits, not progress chasing. Some preferences (sound, mute) can be remembered by your browser; virtual credits in the game reset with a fresh visit.

Still stuck?

Send us a note from the contact page or read our FAQ. We're a small team but we answer.